Our Guarantee

We guarantee fresh and beautiful flowers, floral arrangements and quality gifts that will make your recipient smile. If you are not completely satisfied please contact us within 7 days of delivery using any of these convenient methods listed below.

We will either refund your money or redeliver a new product.

Call customer service 24 hrs per day or email us at service@theflowerfactory.com

If an item add on like a teddy bear, balloons or chocolates is not delivered with your flower arrangement, we may process a credit for the add on item if we are unable to arrange for it to be delivered separately.